Client Policies

Confidentiality
All personal, health, and session information is kept private. This includes intake forms, verbal discussions, and therapist observations.

Information is only shared with written consent or when legally required for safety or in emergencies.
Informed Consent
Clients are informed of the treatment plan before each session.
Clients have the following rights:

• To ask questions

• To request modifications to the treatment plan

• To decline specific techniques

• To stop the session at any time

Consent is an ongoing process and may be withdrawn at any moment.

Health Disclosure

Clients are required to disclose the following information prior to treatment:

• Medical conditions

• Injuries

• Recent surgeries

• Pregnancy status

• Current medications

• Chronic pain conditions

Please note: Non-disclosure of this information may compromise the safety and effectiveness of your treatment.

Contraindications

Appointments may be postponed, modified, or declined due to the presence of:

Systemic Contraindications

• Fever

• Contagious illness

• Active infection

• Severe pain of unknown cause

• Generalized inflammation

Local Contraindications

• Skin conditions in the treatment area

Note: Local contraindications may necessitate avoiding specific areas during the session.

Hygiene Expectations

For the safety and comfort of everyone, we ask clients to:

• Maintain reasonable personal hygiene before arrival

• Refrain from wearing strong perfumes or essential oils

• Inform your therapist immediately if you have any contagious conditions

Adherence to these guidelines helps protect the well-being of both your therapist and other clients.

Draping & Privacy

Proper draping is maintained at all times, ensuring that only the area being worked on is exposed, and sensitive areas are always covered.

Abdomen, glute, or inner thigh work requires clear consent.

Client modesty and comfort are respected.

Communication During Session

Clients are encouraged to communicate:

• Pressure preferences

• Any pain or discomfort

• Temperature issues

• Emotional responses

Massage is collaborative, not passive.

Prenatal Considerations

Pregnancy must be disclosed.

Sessions are adapted for positioning, pressure, and circulatory safety.

Medical clearance may be required in high-risk cases.

Professional Boundaries

Therapeutic sessions require clients to maintain respectful conduct toward the therapist, the space, and the therapeutic process.

For the safety and respect of both parties, inappropriate requests, sexual conversation, and personal advances are strictly prohibited.

Session Termination

The therapist reserves the right to terminate a session if a client:

• Appears intoxicated

• Crosses professional boundaries

• Presents an evident health risk

Client safety is the paramount concern and takes precedence over completing the scheduled session.

Business Policies

Scheduling Policy

All sessions must be scheduled in advance to allow for necessary preparation and to confirm availability.

An appointment request is considered confirmed only after the following steps are complete:

• The session time has been mutually agreed upon

• The client intake process is finished (for new clients)

• Any necessary deposit has been successfully received

Please note that walk-in appointments are subject to current availability and cannot be guaranteed.

All sessions will strictly adhere to the scheduled start and end times.

Late Arrival Policy

Sessions will conclude at the originally scheduled time, even for clients who arrive late.

The full session fee remains due.

This policy is necessary to ensure:

• Therapist workload management

• Respect for subsequent appointments

• Maintaining consistent treatment flow

For clients demonstrating a pattern of chronic lateness, prepayment may be required for future bookings.

Cancellation Policy

To cancel or reschedule an appointment, a minimum of 24 hours' notice is preferred.

Late Cancellations (Less than 24 Hours)

Cancellations made less than 24 hours in advance will result in:

• A partial charge for the scheduled session

• Forfeiture of any deposit paid

Exceptions to this policy may be granted for documented emergencies, at the therapist's discretion.

Repeated Late Cancellations

Clients with a history of repeated late cancellations may be required to:

• Prepay for future sessions

• Have limited access to booking times

No-Show Policy

Clients who fail to attend a scheduled appointment without prior notification ("no-show") may incur a charge for the full session fee.

For future bookings, clients with a history of no-shows or late cancellations may be required to:

• Pay in advance for the session

• Provide a deposit

Clients with repeated no-shows risk the refusal of any future appointment requests.

Payment Policy

Payment is expected at the time of service, unless alternative arrangements have been agreed upon in advance.

The accepted payment methods are clearly listed and communicated.

Non-payment may lead to the following consequences:

• Suspension of the ability to book future services

• A requirement for mandatory prepayment for any subsequent bookings

Deposits

A deposit may be required for specific services, new clients, or extended sessions.

A deposit:

• Secures the scheduled appointment time

• Is credited towards the total session cost

• May be forfeited if the appointment is canceled outside of the designated policy window

Packages & Prepaid Services

All packages have a specified period within which the sessions must be utilized.

Unused Sessions

• Are non-refundable

• Are subject to expiration after the validity period ends

Transferability

Packages may only be transferred to another party with the explicit approval of the therapist.

Pricing Policy

• Service rates are subject to change, with prior notice provided

• The cost of package deals may differ from the price of individual sessions

• Promotional rates are valid for a limited duration

Refund Policy

Services

All completed services are final and non-refundable.

Prepaid Sessions

Refunds for prepaid sessions are only considered under exceptional circumstances.

Products

Unopened products may be refunded if returned within the specified return window.

Scope of Services

Our wellness-focused services are designed to support:

• Muscular function

• Stress reduction

• Circulation

• Recovery

It is important to note that these services are not a substitute for medical care.

Clients should continue to communicate regularly with their healthcare providers.

Referral Policy

A referral to an outside professional may be initiated to enhance client care and should not be considered a rejection.

Referrals are made when:

• The client's condition exceeds the scope of current practice

• Additional specialized care is necessary

• Contraindications to the current treatment plan are identified

Sanitation & Workplace Safety

• All linens are replaced

• The treatment table and tools are disinfected

• All surrounding surfaces are sanitized

Storage

Oils, creams, and tools are maintained in hygienic storage.

Therapist Illness Policy

In the event of therapist illness:

• Client safety is the primary concern

• Sessions will be rescheduled

Client Illness Policy

To protect the therapist and other clients, we may ask clients who present with a contagious illness to reschedule their appointments.

Documentation Policy

The practice maintains essential documentation, including:

• Intake forms

• Session notes

• Treatment modifications

This documentation is crucial for supporting continuity of care and providing legal protection.

Right to Refuse Service

The following may result in a decline of services:

• Health-related contraindications

• Unsafe conditions or situations

• Violations of established boundaries

• Demonstrations of inappropriate behavior

Professional Environment Policy

The treatment space standards require it to be:

• Clean

• Calm

• Safe

• Respectful

Failure to adhere to these standards, including disruptive behavior, may lead to the termination of services.

Communication Policy

Consistent and clear communication regarding scheduling, cancellations, and changes is essential.

Utilizing agreed-upon channels for these updates directly supports the continuity of care.

Self-Capacity Policy

To ensure the maintenance of quality care, physical safety, and professional longevity, the therapist maintains the right to limit their workload.

Overbooking is avoided as it negatively impacts effectiveness and heightens risk.

Policy Updates

As the practice evolves, policies may be updated.

Clients will be notified of all significant policy changes.